Questions

Frequently asked questions

How often do prices of reimbursed medicines change in Spain?
The official list, the nomenclátor, is published monthly with the changes notified up to the 20th of the previous month. The lowest prices of the homogeneous groups are reviewed every quarter (January, April, July and October), and reference prices are updated by ministerial order, normally once a year.
Who sets the price of an over-the-counter medicine in a pharmacy?
If it is not reimbursed, the manufacturer markets it under a notified-price regime: it reports the price to the Ministry of Health, which may object on public-interest grounds. What each pharmacy charges from that starting price is the pharmacy's decision, within the rules on advertising and price information.
What must the shelf show when a product is discounted?
Spain's retail trade law (Ley de Ordenación del Comercio Minorista) requires the previous price to be shown clearly next to the reduced one, and defines the previous price as the lowest applied to identical products in the preceding thirty days. Items going on sale for the first time are an exception.
What happens if the shelf label changes but the till keeps the old price?
The customer spots it on the receipt, and the pharmacy looks bad even though the fault is a sync problem. It happens when a price is changed in two places separately. You avoid it with a single price source, the pharmacy management software, that both the till and the labels read from.
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